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Guest Poster: Ashley Verrill It is my pleasure to introduce Ashley Verrill. Ashley is a market analyst with Software Advice. She has spent the last six years reporting and writing business news and strategy features. Her work has appeared in myriad publications including Inc., Upstart Business Journal, the Austin Business Journal and the North Bay …
Guest Poster: Chase Clemons It is my pleasure to introduce Chase Clemons. Chase is part of the support team at 37signals and the founder of a customer support community at Support Ops. You can connect with him on Twitter. When you think of companies with millions of customers, a good customer experience often isn’t in …
Customer Support: How a Small Team Can Produce Results Read More »
Guest Poster: Ken Mueller It is my pleasure to introduce Ken Mueller, owner of Inkling Media, a social media, marketing and communications consultancy based in Lancaster, PA. Inkling Media offers a personal, hands-on approach that gives you the education and tools necessary to create and manage a successful Internet marketing program. Customer service isn’t just …
Why Customer Service Is Important For Nonprofits Read More »
Guest Poster: Laura Click It is my pleasure to introduce Laura Click, who has been kind enough to babysit this blog while I am away at a conference. Laura is founder and chief innovator at Blue Kite Marketing, a Nashville-based marketing and social media strategy firm that’s passionate about helping small businesses reach new heights. …
Six Easy Ways to Make Sure Your Customers Hate You Read More »
Guest Poster: Kaarina Dillabough It is my pleasure to introduce Kaarina Dillabough, former Olympic coach and current make-your-life-and-business-better coach, as our first guest poster. Kaarina is the perfect person to launch the Customer Service Stories series, because she has an engaging way of telling a story while still being able to analyze the systems and …
Customer Service Stories: Getting to the Root of Customer Service Read More »
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