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Guest Poster: Elisa Abbott The following is a guest post from Elisa Abbott. Elisa Abbott is a freelancer whose passion lies in creative writing. She completed a degree in Computer Science and writes about ways to apply machine learning to deal with complex issues. Insights on education, helpful tools and valuable university experiences – she …
8 Essential Tips for Multilingual Customer Service Read More »
Guest Poster: Phil Gerbyshak The following is a guest post from Phil Gerbyshak. Phil Gerbyshak teaches sales people and leaders to position themselves as an expert in their niche to up their influence, impact and income. If you’re looking to be more effective using LinkedIn, get your complimentary copy of LinkedIn Daily Dozen and tune in to Conversations with …
The Best Customer Experiences Are All About Heart Read More »
Guest Poster: Joseph Michelli The following is a guest post from Joseph Michelli. Joseph A Michelli, PhD, CSP, is an internationally sought-after speaker, consultant, and New York Times No. 1 best-selling author. You can find more information about him at josephmichelli.com. In this post, Joseph explores how important hearts and minds are to earning customer loyalty. He …
Guest Poster: Alleli Aspili The following is a guest post from Alleli Aspili, a Senior Specialist for Business Development in Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, finance and accounting and healthcare outsourcing to SMEs and who is also responsible for maintaining online brand and content for Infinit Contact, Infinit Healthcare and …
Guest Poster: Luke Rees The following is a guest post from Luke Rees, a digital marketing executive at AccuraCast who writes extensively about technology, ecommerce, and trends in the search market industry. Luke explores the importance of not only omnichannel alignment but also of considering human-to-human interactions as part of an omnichannel strategy. Also, he …
Omnichannel Customer Service with the Human Touch Read More »
Guest Poster: Kristen Gramigna Kristen Gramigna is Chief Marketing Officer for BluePay, a credit card processing firm, and also serves on its Board of Directors. She has more than 15 years experience in the bankcard industry in direct sales, sales management and marketing. _______________________________________________________________________________________ Building a base of loyal customers can be one of the …
Improve Millennials’ Experience with a Targeted Loyalty Program Read More »
When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable of both changing market conditions and the evolving nature of its own products gives customers a sense of trustworthiness and competence. These feelings …
Guest Poster: Chip R. Bell Chip R. Bell is a renowned keynote speaker, customer loyalty consultant and best-selling author. His newest book is The 9½ Principles of Innovative Service (www.simpletruths.com). He can be reached at www.chipbell.com. One Sunday evening at my computer, I was online ordering promotional visors from Stitch America in Bremen, Georgia. I had selected the …
Effortless: The Big Kahuna of Customer Experience Read More »
Guest Poster: Daniel Tay Daniel Tay is a Content Strategist at Zopim, Editor-in-Chief of We Are Spaces, and sometimes freelance writer / editor. His byline can be found all over the web, but his home is at danieltay.me. Have you ever seen a long queue in front of a restaurant and instantly concluded that the …
To Earn Social Proof, Focus on Stellar Customer Service Read More »
Guest Poster: Miguel Perez It is my pleasure to introduce Miguel Perez, (mt) Media Temple Engagement Supervisor. Miguel has spent 15 years in customer service. Since coming to (mt) Media Temple in 2008 he’s done front line support, lead a support team, served as a supervisor and now leads the Media Temple customer engagement effort. …
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