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The Best Customer Experiences Are All About Heart with Phil Gerbyshak | Picture of hands holding plastic heart

The Best Customer Experiences Are All About Heart

Guest Poster: Phil Gerbyshak The following is a guest post from Phil Gerbyshak. Phil Gerbyshak teaches sales people and leaders to position themselves as an expert in their niche to up their influence, impact and income. If you’re looking to be more effective using LinkedIn, get your complimentary copy of LinkedIn Daily Dozen and tune in to Conversations with …

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Customer Loyalty: Winning Hearts and Minds

Customer Loyalty: Winning Hearts and Minds

Guest Poster: Joseph Michelli The following is a guest post from Joseph Michelli. Joseph A Michelli, PhD, CSP, is an internationally sought-after speaker, consultant, and New York Times No. 1 best-selling author. You can find more information about him at josephmichelli.com. In this post, Joseph explores how important hearts and minds are to earning customer loyalty. He …

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5 Millennial Traits to Improve Customer Service

5 Millennial Traits to Improve Customer Service

Guest Poster: Alleli Aspili The following is a guest post from Alleli Aspili, a Senior Specialist for Business Development in Infinit Outsourcing, Inc. (Infinit-O), an ISO-certified BPO company that caters inbound call center, finance and accounting and healthcare outsourcing to SMEs and who is also responsible for maintaining online brand and content for Infinit Contact, Infinit Healthcare and …

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Luke Rees of Accuracast Headshot

Omnichannel Customer Service with the Human Touch

Guest Poster: Luke Rees The following is a guest post from Luke Rees, a digital marketing executive at AccuraCast who writes extensively about technology, ecommerce, and trends in the search market industry. Luke explores the importance of not only omnichannel alignment but also of considering human-to-human interactions as part of an omnichannel strategy. Also, he …

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Loyalty Programs Millennials | Group of students looking at their phones

Improve Millennials’ Experience with a Targeted Loyalty Program

Guest Poster: Kristen Gramigna Kristen Gramigna is Chief Marketing Officer for BluePay, a credit card processing firm, and also serves on its Board of Directors. She has more than 15 years experience in the bankcard industry in direct sales, sales management and marketing. _______________________________________________________________________________________ Building a base of loyal customers can be one of the …

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5 Ways to Improve Your Team's Product Knowledge | Office worker point at screen

5 Ways to Improve Your Team’s Product Knowledge

When it comes down to it, a company’s thorough knowledge of its own products has the ability to make or break customer relationships, both individually and organisationally. A company that is knowledgeable of both changing market conditions and the evolving nature of its own products gives customers a sense of trustworthiness and competence. These feelings …

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USB Cable | Effortless Big Kahuna of Customer Experience

Effortless: The Big Kahuna of Customer Experience

Guest Poster: Chip R. Bell Chip R. Bell is a renowned keynote speaker, customer loyalty consultant and best-selling author. His newest book is The 9½ Principles of Innovative Service (www.simpletruths.com). He can be reached at www.chipbell.com.  One Sunday evening at my computer, I was online ordering promotional visors from Stitch America in Bremen, Georgia. I had selected the …

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