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8 Ways to Be Your Customer's Hero

8 Ways to Be Your Customer’s Hero

It’s official! We’re celebrating the 1 year anniversary of Be Your Customer’s Hero! By focusing on the skills frontline teams need to successfully navigate relationships and interactions with customers, Be Your Customer’s Hero has directly impacted customer-facing teams and businesses teams all over the country and the world. To commemorate the one year anniversary of HERO,

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In Customer Service, Is Ordinary Now Extraordinary? | Light Bulb Stands Out

In Customer Service, Is Ordinary Now Extraordinary?

In Chapter 7 of Be Your Customer’s Hero, I wrote the following: Great customer experiences begin with a great attitude, but so does satisfaction and happiness at work. Attitude certainly isn’t everything; skills and competence do matter. However, without a great attitude, these attributes are almost meaningless. Your attitude will determine your ability to serve

In Customer Service, Is Ordinary Now Extraordinary? Read More »

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