When was the last time you received a handwritten thank you note from a business? In this age of high volume and low touch, the handwritten customer thank you note seems to be dying a quick and quiet death. Technology has made the customer thank you easy, and as a result, almost worthless. We have […]

Here at Customers That Stick, we focus on customer service from the perspective of customer-facing professionals and companies. Yet, customer service is inherently a two-way street, and when you talk about customer service long enough you eventually run into a simple fact: Customers have some responsibilities in the company/customer relationship. Sure, the customer is paying […]

Last November, I had the pleasure of attending The DiJulius Group’s Secret Service Summit (this event has passed. Sign up is no longer available). After the event, I did a recap of this exciting customer service conference (link no longer active) where I listed the speakers and broke down some of the better takeaways from […]

In this video interview, customer service authority John DiJulius gives great insight into how companies can improve the customer experience through managing the customer experience cycle. Some of the key points John expands on are…

I had the incredible pleasure of interviewing customer service speaker, author and consultant, John DiJulius. John is truly The Authority on World Class Customer Service and his Secret Service systems can help organizations transform their customer experience into something that is a true source of competitive advantage. John’s books include Secret Service: Systems That Deliver Unforgettable […]

A couple of weeks ago, I realized that the most excellent Social Slam conference was almost upon me, and that I would be meeting real, live flesh and blood people from social media and not just their digital shadows. That meant I needed business cards — and fast. I had used UPrinting.com for a number […]

When we launched Customers That Stick in March, we ran a month long sweepstakes to celebrate and promote the launch of the site. You can read the original post here: The Final Post and Win a Kindle Fire. Below are the three excellent prizes along with the winners!   1st Prize: Amazon Kindle Fire (7″ […]

The last time I wrote about Domino’s was for a piece over at Spin Sucks entitled, 11 Reasons Domino’s Turnaround Campaign Worked. At that time, I lauded the brilliance of the Domino’s team’s self-critical, mea culpa approach to reinventing their product, remaking their company, and rebranding their name. It was a remarkable business and marketing […]

So, my wife and I were driving in the Orlando area yesterday and saw this sign. We were laughing so hard that we had tears in our eyes. Sometimes a picture is worth an entire blog post full of words. Best sarcastic comment wins a prize!