customer service book

Be Your Customer's Hero Customer Service Book

The New Book Revealed: Be Your Customer’s Hero

Service triggers that set customers off. Power words that influence customer perception. Go-to tactics that turn difficult situations around. My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. And I couldn’t be happier with the end product! I am truly thrilled to put this book …

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Frontline Customer Service Book Announcement

We Have a Book Deal!

We are super excited to announce that we officially have a book deal! The book is centered on frontline customer service and is meant to provide customer-facing employees the mindset, strategies, and techniques to provide Hero-ClassTM Customer Service. The publisher is AMACOM, a significant publisher of business books for over 50 years. AMACOM has published …

We Have a Book Deal! Read More »



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