|
Creating great customer experiences and delivering great customer service almost always boils down to one thing: being able to understand the experience of customers — to walk a mile in their shoes and to build a better shoe or create a better walking path with that knowledge. It begins by understanding what your customers are …
Understanding the Other Side of a Bad Customer Experience Read More »
As a rule, I am not a fan of daily deal sites. For many businesses, the economics of daily deals do not work and many of the later hoped-for benefits do not materialize. This is not to say that these deals are always a bad move, but there is a reason these deal sites have …
3 Ways to Keep Daily Deal Sites from Becoming Customer Turnoffs Read More »
The other evening my wife and I were discussing where to go to dinner when I said, “Let’s go to that place with the fancy nachos I like; you know, the one with the crappy service.” Unfortunately, she knew exactly which place I meant. Restaurants deliver a product and a service, and the best ones …
What You Don’t Want Me Thinking When I Buy From You Read More »
© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.
Legal Information | Privacy Policy
How to Cite this Site