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In Stephen Covey’s The 7 Habits of Highly Effective People, Habit 7 centers around the idea of “sharpening the saw.” This concept is illustrated in an anecdote where a lumberjack is toiling away, trying to fell a tree with a dull saw. A man approaches him in the forest, and upon noticing his struggle, suggests …
In The 7 Habits of Highly Effective People, Stephen Covey put forth the idea of viewing tasks through the lens of importance and urgency. The idea, proposed in the section entitled Habit 3 Put First Things First, is that one should align one’s actions with “First Things” to achieve effectiveness. Covey presented the following matrix, …
The Best Way to Make a Customer-Facing Team More Effective Read More »
The illustrious Stephen Covey passed away earlier this week. Covey was a legend in the business community. Author, speaker, and educator, Covey was most famous for his huge bestseller The 7 Habits of Highly Effective People. The 7 Habits had a major influence on my life. It was released when I was in business school, …
The 5th Habit of Customer Service: A Shout Out to Stephen Covey Read More »
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