We are pleased to present our next installment in the Inside Customer Service video series: Ken Mueller, Inbound Marketing Certified Professional and Inbound Marketing Educator with 30 years of experience in the media industry.
Ken is the proprietor of Inkling Media, an inbound marketing shop based in Lancaster, PA with an emphasis on social media, blogging and SEO. Inkling Media provides consulting on utilizing social media as part of an overall marketing strategy, and also offers a variety of other media services including writing and content creation.
Ken has been listed among the top social media professionals, including Top 100 Small Business blogs on Technorati, Top 100 Marketing Professors on Twitter by Social Media Marketing Magazine, and The AdAge Power 150. Ken is also an Adjunct Instructor of Marketing at Messiah College, and an adjunct at the Pennsylvania College of Art & Design.
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.