In our previous post, guest author Jayme Soulati of Soulati Media, Inc. wrote about How Great Marketing Can Create Bad Customer Service.
I was fortunate enough to interview Jayme and to get her to expand on the thoughts she shared in her written piece. I was glad to capture Jayme live, as her enthusiasm and personality just aren’t done justice by the printed word.
Please check out the videos below to learn more about Jayme’s thoughts on what happens when marketing and customer service collide and companies are not prepared.
How Great Marketing Can Create Bad Customer Service: Part 1