Jayme Soulati

Inside Customer Service: Jayme Soulati Live!

We are pleased to present our next installment in the Inside Customer Service video series: Jayme Soulati of Soulati Media.

I was able to catch up with Jayme back in April at Social Slam, and she was kind enough to give us our first “live” interview. Jayme has been interviewed here before (see How Great Marketing Can Create Bad Customer Service), and she delivered once again.

We might not do a blog post for each installment in the Inside Customer Service series, but Jayme’s video is special because she just released her first book Writing with Verve on the Blogging Journey.

Here’s a little bit about Writing with Verve:

“In this casual, yet informative business book on blogging, Jayme Soulati features three years of blog posts she’s written on her journey from newbie to professional blogger. The topic of blogging is this author’s favorite, and it shows in her friendly and personable writing style. The book is a quick read and chock full of tips and takeaways on a variety of blogging topics.

What’s more, Jayme’s authentic blog posts show key learnings from direct experience on the blogging path writing for Soulati-‘TUDE! at http://soulati.com. She showcases stories about what she learned since the start in March 2010 and how she’s grown into an award-winning professional blogger with nearly 500 blog posts to her credit.”

I am getting ready to order my copy. Click here to get yours.

Now, please check out Jayme in Inside Customer Service!



By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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23 replies
  1. Jayme Soulati
    Jayme Soulati says:

    Adam, what a pleasure being the first in your history of interviews to pass on a 3-question interview.

    But, I really have one complaint…did you have to use that freaking wide-body lens which made my face look like I had just pulled four wisdom teeth.

    Darn it. But, I had fun and you’re so great to showcase my book up there! Thanks, Adam!! You’re crazy. Wait, maybe I am.

    • Adam Toporek
      Adam Toporek says:

      Hah Jayme! I used the same iPhone camera you turned on me. What is it they say about payback! 🙂

      You did great, and I really appreciate you doing the series. You owe me a Question 2 though…

  2. Laura Click
    Laura Click says:

    Nicely done, Jayme! Your personality comes through so much on video. You should do more of it – seriously!!! And passing on the second question?!? NO fair! 😉

  3. Michelle Quillin
    Michelle Quillin says:

    I loved this interview, Adam and Jayme! Jayme, you handled it with a great sense of humor…as always.”Pass.” Haha!

    What a great idea for BMW’s customer service! Any info on how customers are responding?

  4. Bill Dorman
    Bill Dorman says:

    Too bad Jayme is so subdued; maybe next time you can get a little more ‘life’ out of her.

    Aren’t you in O Hi O Jayme? I’m flying into Cleveland tomorrow to visit one of our insurance companies close to Akron.

    Great vid, great job Jayme & Adam.

  5. Mike Huiwitz
    Mike Huiwitz says:

    Hi Adam! I thought I’d just drop a quick comment here to let you know I’ve been reading around the blogosphere and found your site – I think from a comment you made on ne-mm.com. At any rate, I like what you’re doing here!


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