7 Secret Customer Service Techniques | Free eBook Cover

7 Secret Customer Service Techniques Every Expert Knows: Our eBook is Here!


As of April 2015, this eBook has been retired. You now receive 3 FREE sample chapters from Be You Customer’s Hero when you join The Customer Conversation.


It’s done!  …  Mission accomplished!  …  C’est fini!

I am extremely excited to announce that our new eBook 7 Secret Customer Service Techniques Every Expert Knows is being released this afternoon.

And best of all, it is FREE!

7 Secret Customer Service Techniques | Free eBook Cover

Customer Service Techniques for The Real World

The reason I wrote this book is to give busy business owners and managers a to-the-point, no-nonsense guide to help them quickly transform their customer service.

Hero-classTM customer service is not easy, but significant changes can be made more easily than most people think. The 7 Secret Techniques is designed to create a path for rapid and lasting change that will help organizations take their customer service to the next level with quick successes.

If you are a regular reader of Customers That Stick, you will be happy to know that this is not a book of recycled blog posts. While there is nothing wrong with blog post compilations (and I have read some excellent eBooks that were designed that way), I wanted the 7 Secret Techniques to be a structured, workable tool instead of a collection of essays.

I estimate that approximately 80% of the content in the book has not been published before. So, if you have been reading this blog for awhile, please know that most of the 7 Secret Techniques will be new material.

To get your FREE copy of the 7 Secret Customer Service Techniques Every Expert Knows, simply enter your name and email below.






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You will receive a copy early this evening, September 24, 2012 EST. (Note: If you sign up after Sep. 24, you will receive the eBook immediately.) You will also begin receiving our eNewsletter The Customer Conversation. Please note, if you just want the eBook and not the newsletter, you can unsubscribe at any time.

Hopefully, you will give The Customer Conversation a chance, as we have been working hard to increase the value and exclusive content delivered to our subscribers every month. Of course, our list is NO SPAM. We will not sell or give out your information.

Finally, they say a picture is worth a thousand words. Since we spent a lot of time making the book graphically appealing and easy to read, we thought we would let our pages do the talking. So, instead of giving you a long, drawn-out preview, we are including a few screenshots from the book below! (Click for larger versions.)

7 Secret Customer Service Techniques | Screenshot

7 Secret Customer Service Techniques | Screenshot7 Secret Customer Service Techniques | Screenshot

We hope you will enjoy 7 Secret Customer Service Techniques Every Expert Knows! Once you have read it, please let us know what you think in the comment section below!

Yours in service!
Adam Toporek

About 

By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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