Customer Service Hero

Slideshare: What is a Customer Service Hero?

On January 28, 2013, we introduced a new way to define ideal customer service. We had a lot of fun putting together our concept of Hero-Class Customer Service™, a concept that stems from the belief that every delivery of superior customer service involves a hero of some sort.

We thought a Slideshare presentation would be a great way to capture the different qualities that make up Customer Service Heroes.

From Superman to Spiderman, here is what it takes to be Customer Service Hero:



By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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7 replies
  1. Michelle Quillin
    Michelle Quillin says:

    You did the superhero thing, Adam! This is awesome!

    What I also love, from an internet marketing perspective:
    1) 2013 is a HUGE superhero movie summer. Perfect timing!
    2) Your slideshow delivers the message on its own. No narrative needed.
    3) Perfect balance of text and images. Easy to digest. Simple.
    4) Great use of the last couple of slides! I clicked, too. Nice.
    5) Love the disclaimer and credits in the last slide. I was wondering about that!

    We can all use this as a template for a solid slideshow presentation! What a great example to follow. I’m crazy about it!

  2. Alleli Aspili
    Alleli Aspili says:

    I love it! I love it! I love how creative you are with this and how helpful this knowledge will be for our team. I guess this will fall under our main goals in our daily operations – be customer service HERO. Thanks, Adam. I’ll share the slide to my colleagues. 🙂


Trackbacks & Pingbacks

  1. […] Delta has been in the news twice in the past few weeks for two instances of Hero-Class Customer ServiceTM. […]

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