It has been an exciting time for our customer service and customer experience podcast, Crack the Customer Code. We recently crossed the 200 episode threshold, hit #4 in the business category on Overcast.fm, and doubled our listenership in the last month.
We’ve had some fantastic discussions and amazing guests, and I thought this would be a great time to look back at few of the lessons from the first 200 episodes.
Here are some tweetable, customer service lessons from just a few of the amazing podcast guests we’ve had on Crack the Customer Code.
Empathy is the most valuable marketing skill.Andy Crestodina
Phil Gerbyshak, Episode 150
On social, “Be personal and make a person-to-person connection first.”Phil Gerbyshak
Where you complain has the biggest impact on what happens next.Jay Baer
You never know who you’re going to meet, or who you’re going to be next to…Sylvie di Giusto
The amazing companies are just a little above average—all of the time.Shep Hyken
Sure, you make great stuff, but so do 9 other people. I want to see what you stand for.Graeme Newell
Most execs do not live the brand the way their customers do.Brian Solis
It’s not the employee’s responsibility to have a high service aptitude…John DiJulius
You can only be a human being in business. You cannot be a sterile machine…Doug Sandler
It’s OK to automate an outbound message. It’s not OK to automate engagement.Bryan Kramer
Want to hear more great customer experience, customer service, and business experts like this live, subscribe to the Crack the Customer Code podcast.
What’s the best way?
If you’re on IOS and want the best podcast experience, then we highly recommend Overcast.fm. Overcast is by far my favorite podcast player. As soon as you download it from the app store, go to the Business category, and subscribe to Crack the Customer Code. You’ll get an update every time we release a new episode.
Of course, you can always find Crack the Customer Code on iTunes, but I think once you try Overcast, you’ll really like it.
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