Customer service skills can be taught and a customer-centric ethic and mindset can also be taught.
I think what the question might be trying to get at is is customer service a natural skill or not?
Certainly, there are people who are more inclined to the skills that make for successful customer service rep than others and there’s a small percentage of the population that has no business being in any customer-facing role, ever.
No really, ever.
They simply don’t have the personality or people skills to do it.
Past that however, customer service is a set of skills and philosophies and strategies that absolutely can be taught, and — shameless plug — we are happy to help you and your team learn them.
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.