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Guest Poster: Matt Powers Matt Powers is an Internet Marketer with Blue Soda Promo. He also does graphic design so he’s a pretty busy guy at work. Off the clock, he blogs here (link no longer active) and most nights are spent watching Chicago sports or a good documentary. We all know what the five …
4 Easy Site Changes to Create a Great Customer Experience Read More »
Guest Poster: Gregory Ciotti Gregory Ciotti is the marketing strategist at Help Scout, the invisible email management software for small-businesses and startups. Get more customer service content from Greg on the Help Scout blog or stop by and download one of our Customer Loyalty Resources (no charge). By now you know that the customer experience will …
5 Customer Support Emails that You Must Get Right Read More »
Guest Poster: Sean McGinnis It is my pleasure to introduce Sean McGinnis. Sean McGinnis is founder of 312 Digital , a company that provides digital marketing training for business owners, marketers, consultants and agency employees. He consults, speaks and blogs about SEO, internet marketing & social media. Sean is based in Chicago and has been …
Don’t Stalk Me: A Customer Experience Cautionary Tale Read More »
Guest Poster: Gareth Cartman It is my pleasure to introduce Gareth Cartman. Gareth works with MS Dynamics CRM partner, Preact, and blogs frequently on tech, outsourcing & marketing issues. When was the last time you had a really good customer experience? They stand out, don’t they? But do we shout about them? Not usually. While …
Guest Poster: Andrew Konoff It is my pleasure to introduce Andrew Konoff. Andrew is the Marketing and Community Manager at GoInstant, a co-browsing company. There, he runs a blog that focuses on bringing customer experience management to a broader audience. You can find him on Twitter as @andrewkonoff. Last week I decided it was finally …
Five Ways that Video Matters for Customer Experience Read More »
Guest Poster: Ashley Verrill It is my pleasure to introduce Ashley Verrill. Ashley is a market analyst with Software Advice. She has spent the last six years reporting and writing business news and strategy features. Her work has appeared in myriad publications including Inc., Upstart Business Journal, the Austin Business Journal and the North Bay …
Guest Poster: Chase Clemons It is my pleasure to introduce Chase Clemons. Chase is part of the support team at 37signals and the founder of a customer support community at Support Ops. You can connect with him on Twitter. When you think of companies with millions of customers, a good customer experience often isn’t in …
Customer Support: How a Small Team Can Produce Results Read More »
Guest Poster: Ken Mueller It is my pleasure to introduce Ken Mueller, owner of Inkling Media, a social media, marketing and communications consultancy based in Lancaster, PA. Inkling Media offers a personal, hands-on approach that gives you the education and tools necessary to create and manage a successful Internet marketing program. Customer service isn’t just …
Why Customer Service Is Important For Nonprofits Read More »
Guest Poster: Laura Click It is my pleasure to introduce Laura Click, who has been kind enough to babysit this blog while I am away at a conference. Laura is founder and chief innovator at Blue Kite Marketing, a Nashville-based marketing and social media strategy firm that’s passionate about helping small businesses reach new heights. …
Six Easy Ways to Make Sure Your Customers Hate You Read More »
Guest Poster: Kaarina Dillabough It is my pleasure to introduce Kaarina Dillabough, former Olympic coach and current make-your-life-and-business-better coach, as our first guest poster. Kaarina is the perfect person to launch the Customer Service Stories series, because she has an engaging way of telling a story while still being able to analyze the systems and …
Customer Service Stories: Getting to the Root of Customer Service Read More »
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