customerthatsticklogo

faces-customer-experience

Faces of Customer Experience: Nicole Miller

Meet Nicole Miller! My name is Nicole Miller and I graduated in 1990 at Marymount University where I received a bachelors degree in business and fashion merchandising. Since graduation, I have always been in the retail industry and am currently the district manager for the Once Upon A Child stores. I am fortunate and proud to work for the …

Faces of Customer Experience: Nicole Miller Read More »

The Faces of Customer Experience

Meet the Faces of Customer Experience 2014

We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. Their histories and influences, such as mentors, Italian restaurants and books have something to teach us all. So let us reintroduce you to our Faces from …

Meet the Faces of Customer Experience 2014 Read More »

Faces of Customer Experience: Becky Lollar

Meet Becky Lollar! I grew up in Bartlett, TN and attended Union University in nearby Jackson where I earned degrees in elementary education. I taught Kindergarten for three years then chose to stay at home with my two daughters. After our first family trip to Walt Disney World, I was hooked! I now represent Magical Travel, …

Faces of Customer Experience: Becky Lollar Read More »

Sean Hawkins

Faces of Customer Experience: Sean Hawkins

Meet Sean Hawkins! I am a Customer Experience and Contact Center Manager with over 15 years of contact center experience. My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, …

Faces of Customer Experience: Sean Hawkins Read More »

Faces of Customer Experience: Melissa Kovacevic

Meet Melissa Kovacevic! Melissa opened her consulting practice in 1983 after a post-college customer-service near-death-experience as toy demonstrator at Sears during Christmas. She recovered later having agent and management roles in contact centers. Melissa enjoys “on the job” coaching with front-line center leaders responsible for improving agents’ service and sales skills. 90% of her training and …

Faces of Customer Experience: Melissa Kovacevic Read More »

Faces of Customer Experience: Richard Shapiro

Meet Richard Shapiro! Richard loves being involved in an industry that has a direct impact on improving customer service for us all. As President of The Center For Client Retention, he has a clientele of Fortune 500 companies and small businesses who rely on his firm’s research and consulting to improve the customer experience. As a …

Faces of Customer Experience: Richard Shapiro Read More »

Connect

844.287.7378

© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.

Legal Information | Privacy Policy
How to Cite this Site

Scroll to Top