|
When I first began blogging and engaging in social media, I was fortunate enough to be exposed to Mark Schaefer’s excellent introduction to Twitter, The Tao of Twitter. Mark’s book was the perfect introduction to a medium that I had dismissed as banal and incoherent only a few months earlier. As I leapt into social …
How a Customer Service Ethic Changed My Twitter Philosophy Read More »
The illustrious Stephen Covey passed away earlier this week. Covey was a legend in the business community. Author, speaker, and educator, Covey was most famous for his huge bestseller The 7 Habits of Highly Effective People. The 7 Habits had a major influence on my life. It was released when I was in business school, …
The 5th Habit of Customer Service: A Shout Out to Stephen Covey Read More »
We are only halfway through the year, but Big Data seems on track to be crowned the official “hot” customer experience term for the year 2012. A quick definition of Big Data from my pals over at Vivisimo: “While “big data” lacks a formal definition, it generally refers to extremely large data sets that are …
The reality of the customer relationship is that the two parties are not on equal terms. Businesses exist to serve customers, and as such, business professionals must embrace the challenge of attempting to understand the customer, they must embrace the responsibility of empathy. To deliver effective customer care, we need to understand that we do …
What airline has the best customer service scores? The annual American Customer Satisfaction Index for the airline industry was just released. If you are not familiar with the ASCI, here is a blurb from its site (link no longer available): The ACSI reports scores on a scale of 0 to 100 at the national level. …
Customer Service In Airlines: Who Is Best and Does It Matter? Read More »
Author’s note. This incident occurred around three years ago. All times and dialogue are approximate. Company and personnel names have been changed to protect the guilty. We have all experienced the joy of hard shell plastic clam packaging. You know the type, the packaging that requires the Jaws of Life just to get to your …
Just Sit There and Bleed: A Tale of Healthcare Customer Service Read More »
Here at Customers That Stick, we focus on customer service from the perspective of customer-facing professionals and companies. Yet, customer service is inherently a two-way street, and when you talk about customer service long enough you eventually run into a simple fact: Customers have some responsibilities in the company/customer relationship. Sure, the customer is paying …
How to Be a Good Customer: 16 Ways to Not Be a Jerk Read More »
When we launched Customers That Stick in March, we ran a month long sweepstakes to celebrate and promote the launch of the site. You can read the original post here: The Final Post and Win a Kindle Fire. Below are the three excellent prizes along with the winners! 1st Prize: Amazon Kindle Fire (7″ …
The last time I wrote about Domino’s was for a piece over at Spin Sucks entitled, 11 Reasons Domino’s Turnaround Campaign Worked. At that time, I lauded the brilliance of the Domino’s team’s self-critical, mea culpa approach to reinventing their product, remaking their company, and rebranding their name. It was a remarkable business and marketing …
Marketing Domino’s: Should an Ad Campaign Tell Customers NO? Read More »
So, my wife and I were driving in the Orlando area yesterday and saw this sign. We were laughing so hard that we had tears in our eyes. Sometimes a picture is worth an entire blog post full of words. Best sarcastic comment wins a prize!
© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.
Legal Information | Privacy Policy
How to Cite this Site