Welcome to our second one-minute series: Answering Your Customer Service Job Questions.
If you’re working in customer service or are interested in customer service as a career, this series is for you. As a customer service expert, I wanted to try to answer some the questions that people ask about what working in customer service is like.
Should I go into customer service at all? How can I advance my career? Are customer service jobs hard?
So in this series, I’m going to attempt to answer some of these questions for you.
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.