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Meet Sean Hawkins! I am a Customer Experience and Contact Center Manager with over 15 years of contact center experience. My years in contact center leadership have provided me a solid understanding of the call center environment. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, …
Kate Nasser, The People Skills Coach™, is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. With 25 years in business and a Masters in Organizational Psychology, Kate has guided tens of thousands to engage in uplifting productive interactions. …
An Interview with Kate Nasser: Better #PeopleSkills Read More »
Meet Ali Banks! Ali Banks began her career in architecture but left her real estate development job to pursue her love of food at Le Cordon Bleu, Paris. Her food adventure brought her back home to New York and now Chicago. Currently the Resident Chef for Sur La Table, Chicago, she teaches hands-on cooking classes …
Meet Richard Shapiro! Richard loves being involved in an industry that has a direct impact on improving customer service for us all. As President of The Center For Client Retention, he has a clientele of Fortune 500 companies and small businesses who rely on his firm’s research and consulting to improve the customer experience. As a …
Meet Joey Decaminada! Joey Decaminada is the owner of Leading Edge Athletic Performance where he trains everyone from kids to housewives to professional athletes. Along with running the gym, he is a competitive bodybuilder, actor, and fitness model. Joey brings home his active lifestyle to his two children, 10 and 14 and his fiancée who all enjoy fitness …
We are pleased to present our next installment in the Inside Customer Service video series: Kate Nasser, The People Skills Coach™. Kate is a professional speaker, consultant, coach and trainer. Her workshops inspire improvements in communication, customer service, teamwork, and growth in professional people-skills. Kate focuses on creating solutions for her clients’ problems with incomparable …
We are pleased to present our next installment in the Inside Customer Service video series: Jayme Soulati of Soulati Media. I was able to catch up with Jayme back in April at Social Slam, and she was kind enough to give us our first “live” interview. Jayme has been interviewed here before (see How Great …
We are pleased to announce our new video series, Inside Customer Service! The purpose of Inside Customer Service is to create short, easily digestible interviews with business professionals that get to the heart of what customer service is all about. We wanted to hear from not only customer service and customer experience experts but also …
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