In this One Win Book Review, we take a look at The Convenience Revolution by Shep Hyken.
Check out the video below to hear Adam’s one win that you can take away from The Convenience Revolution to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
How can you disrupt your competition – and maybe even an entire industry? Be convenient!
Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. And, when you do, your customers will reward you with their money, their loyalty and their referrals. That’s the advantage of joining The Convenience Revolution.
This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies to fuel your plan to create convenience for your customers. Each of these strategies are supported by numerous examples and case studies from many different businesses and industries that include huge Fortune 50 companies to small local businesses. There is even a chapter on how individuals can be more convenient.
For more info, go to http://theconveniencerevolution.com.
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.