In this One Win Book Review, we take a look at The Meditations of Marcus Aurelius.
Check out the video below to hear Adam’s one win that you can take away from The Meditations of Marcus Aurelius to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
One of the world’s most famous and influential books, Meditations, by the Roman emperor Marcus Aurelius (A.D. 121–180), incorporates the stoic precepts he used to cope with his life as a warrior and administrator of an empire.
Ascending to the imperial throne in A.D. 161, Aurelius found his reign beset by natural disasters and war. In the wake of these challenges, he set down a series of private reflections, outlining a philosophy of commitment to virtue above pleasure and tranquility above happiness.
Reflecting the emperor’s own noble and self-sacrificing code of conduct, this eloquent and moving work draws and enriches the tradition of Stoicism, which stressed the search for inner peace and ethical certainty in an apparently chaotic world.
Serenity was to be achieved by emulating in one’s personal conduct the underlying orderliness and lawfulness of nature. And in the face of inevitable pain, loss, and death — the suffering at the core of life — Aurelius counsels stoic detachment from the things that are beyond one’s control and a focus on one’s own will and perception.
For more info, go to https://www.amazon.com/Meditations-Thrift-Editions-Marcus-Aurelius/dp/048629823X.
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.