In this One Win Book Review, we take a look at The Relationship Economy by John DiJulius.
Check out the video below to hear Adam’s one win that you can take away from The Relationship Economy to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
Today we are living in the “digital disruption era.” Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. As convenient as technological advances make our lives, they also have changed the way we communicate, behave, and think and have led to a dramatic decline in our people skills. As a society, we are now relationship disadvantaged.
Technological advancements are critical to every business staying relevant. However, technology by itself is not a differentiator. The more you place technology between the company and the customer, the more you remove the human experience.
For more info, go to https://thedijuliusgroup.com/product/the-relationship-economy/
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.