In this One Win Book Review, we take a look at When Genius Failed by Roger Lowenstein.
Check out the video below to hear Adam’s one win that you can take away from When Genius Failed to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
In this business classic—now with a new Afterword in which the author draws parallels to the recent financial crisis—Roger Lowenstein captures the gripping roller-coaster ride of the Greenwich, Ct. hedge fund, Long-Term Capital Management. Drawing on confidential internal memos and interviews with dozens of key players, Lowenstein explains not just how the fund made and lost its money but also how the personalities of Long-Term’s partners, the arrogance of their mathematical certainties, and the culture of Wall Street itself contributed to both their rise and their fall.
When it was founded in 1993, Long-Term was hailed as the most impressive hedge fund in history. But after four years in which the firm dazzled Wall Street as a $100 billion moneymaking juggernaut, it suddenly suffered catastrophic losses that jeopardized not only the biggest banks on Wall Street but the stability of the financial system itself. The Fed-orchestrated private bailout of Long-Term, forced on the big banks in 1998, shocked Wall Street and shattered all precedent. Since the mortgage meltdown that would strike all of Wall Street, from Lehman Brothers to AIG, a decade later, When Genius Failed seems only more timeless. As Lowenstein shows in his new Afterword, the story of the Nobel Prize-winning hedge fund “geniuses” is truly a parable for market meltdowns in an age of instability.
For more info, go to http://rogerlowenstein.com/books#/when-genius-failed.
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.