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Faces of Customer Experience: Jess Greene-Pierson

Meet Jess Greene-Pierson! Jess Greene-Pierson is a Senior Content Marketing Manager at Zendesk. Jess shares her passion for building better relationships with customers and improving the customer experience through the the Zendesk blog and “Captains of Customer Happiness” webinar series. She was recently recognized as one of the “Top 50 Contact Center Thought Leaders on Twitter” …

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Faces of Customer Experience: Joey Decaminada

Meet Joey Decaminada! Joey Decaminada is the owner of Leading Edge Athletic Performance where he trains everyone from kids to housewives to professional athletes. Along with running the gym, he is a competitive bodybuilder, actor, and fitness model. Joey brings home his active lifestyle to his two children, 10 and 14 and his fiancée who all enjoy fitness …

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Faces of Customer Experience: Annette Franz

Meet Annette Franz! Annette Franz, CCXP is Director, VOC Consulting at Confirmit. Through her blog, CX Journey, Annette shares her passion for helping companies transform their cultures to ensure the customer is at the center of every conversation. She was recently recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider …

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Faces of Customer Experience: Saori Yunomura

Meet Saori Yunomura! Saori grew up in Japan near Tokyo and lived in Texas, Arizona and California since college. She has worked for airlines, hotels and cruise tours, covering a variety of customer service responsibilities and activities. Saori loves to travel all over the world and has visited 33 countries. (35 after next week!) False Dichotomy …

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Mike Wittenstein | StoryMiners

Faces of Customer Experience: Mike Wittenstein

Meet Mike Wittenstein! Twenty five years, 25 countries, 400 clients, $1.5b in measurable impact. | IBM eVisionary. Founder/leader at Storyminers, one of the world’s first experience/service design consultancies. | Focus > Retail and Store of the Future initiatives. | English, Portuguese, Spanish, Russian. | Love time with friends/family, new things, travel, woodworking. False Dichotomy We …

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Faces of Customer Experience: Erin Archuleta

Meet Erin Archuleta! Erin Archuleta enjoys workshopping with small businesses and NGOs around scale and replication, supporting community and civic initiatives, and bolstering a healthy food and restaurant system. She and her husband own San Francisco’s lauded ICHI Sushi + NI Bar, and ICHI Kakiya (coming soon!) She previously held the position of Director of …

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John Bannon | Faces of Customer Experience

Faces of Customer Experience: John Bannon

Meet John Bannon! Business graduate from the 80’s rethinks career after fun second adventure in college studying French. After several trips to France, becoming fluent, seeks new, fresher life in a multitude of fields. Found a job managing the wine department at a local Trader Joe’s, expanded into event and party wine hosting. Focusing on …

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Debbie Szumylo | Faces of Customer Experience

Faces of Customer Experience: Debbie Szumylo

Meet Debbie Szumylo! Debbie specializes in helping organizations balance employee engagement, customer experience & business results. She has consulted and coached financial institution executives on improving the experience they delivered at the branch level. Debbie has dedicated countless hours to research that leads to understanding the customer and employee experience – and in turn, helping define …

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Jeannie Walters of 360Connext

Faces of Customer Experience: Jeannie Walters

Meet Jeannie Walters! Jeannie Walters is the Chief Customer Experience InvestigatorTM/Founder of 360Connext, the only global organization specializing in Customer Experience InvestigationTM, a trademarked process of walking in the customer’s shoes for a truly objective view. She has been helping companies improve retention, employee engagement, digital experience and social customer care for more than 15 …

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