Customer service is not necessarily a natural skill set and there are a host of techniques that must be trained and then made into habit for people to succeed with customers.
Companies that have true customer-centric cultures, that are known for their customer experience, train their employees not only on the operational aspects of the job, such as how to use a computer, but on what we call soft skills, how to work with customers.
If you’re looking to get into customer service because you think taking care of customers is something you would like to do as a job or career, you should be wary of any organization that doesn’t offer at least some training.
When you’re in your interview, it’s okay to ask what type of training the company provides.
If they don’t offer any, that’s a red flag for you, and if they do offer some, you’ll look good for asking.
About the Author Adam Toporek
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.
