Welcome to our new series, One Win Book Reviews.
The goal of One Win Book Reviews is to take the best books from customer experience, customer service, business and related fields and share a single powerful win that you can use in your organization or job.We often expect too much from #books. One powerful win that makes a difference in our businesses, jobs, or lives is enough. Click To Tweet
One Win Book Reviews are designed to be bite-sized reviews that you can digest in a minute or two. You’ll be able to see if the one win is relevant to you and whether or not the book can help you achieve greater success.
We will be releasing a review a week and posting the video both on YouTube and here on the blog so that you can easily find it on the channel you prefer.
We are so excited for this new series! Please make sure to check out our first One Win Book Review next Thursday, Shep Hyken’s The Convenience Revolution.
Also, to make sure you never miss an installment of One Win Book Reviews (plus other great content), subscribe to our YouTube channel today!
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.