customer service Archives

10 Best Productivity Hacks for Customer Service [SlideShare]

Customer Service Blog, customer-service-techniques / By Adam Toporek

Customer service teams are only as effective as they are productive. With so many organizations and departments spread thin, doing more with less has become the mantra of many customer-facing teams. These 10 productivity hacks will help you maximize your efficiency and deliver better customer service across the board. Check out the SlideShare presentation below to …

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Omnichannel Customer Service with the Human Touch

Guest Poster: Luke Rees The following is a guest post from Luke Rees, a digital marketing executive at AccuraCast who writes extensively about technology, ecommerce, and trends in the search market industry. Luke explores the importance of not only omnichannel alignment but also of considering human-to-human interactions as part of an omnichannel strategy. Also, he …

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5 Customer Service Language Hacks

Customer Service Blog, customer-service-techniques / By Adam Toporek

Language is important not just to how we communicate with our customers but to how we communicate with ourselves. The right words can put an irritated customer at ease and help you approach difficult situations with greater ease. Effective customer service language can take a long time to master, so I thought I would share …

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Faces of Customer Experience: Jess Greene-Pierson

Customer Service Blog, faces-customer-experience / By Adam Toporek

Meet Jess Greene-Pierson! Jess Greene-Pierson is a Senior Content Marketing Manager at Zendesk. Jess shares her passion for building better relationships with customers and improving the customer experience through the the Zendesk blog and “Captains of Customer Happiness” webinar series. She was recently recognized as one of the “Top 50 Contact Center Thought Leaders on Twitter” …

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3 Customer Service Lessons I Learned From Kids

Customer Service Blog, customer-service-training / By Adam Toporek

When we opened and closed our first backyard restaurant in 2012, we had no idea it would become an annual event. It was just my family of five entertaining and acting on our then 7-year-old’s desire to skip over the summer lemonade stand and do a full-fledged restaurant instead. He drew the logo, made the …

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Faces of Customer Experience: Annette Franz

Customer Service Blog, faces-customer-experience / By Adam Toporek

Meet Annette Franz! Annette Franz, CCXP is Director, VOC Consulting at Confirmit. Through her blog, CX Journey, Annette shares her passion for helping companies transform their cultures to ensure the customer is at the center of every conversation. She was recently recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider …

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Customer Service Throwback Thursday

2 Comments / Customer Service Blog, customer-service-techniques / By Adam Toporek

A friend sent me this checklist she found while cleaning her mother’s room. We could not find the company that produced it, but it appears to have been created in 1969. The list includes 10 timeless customer service tips on how to treat people. The list is elegantly simple and is as true today as …

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Faces of Customer Experience: Saori Yunomura

Customer Service Blog, faces-customer-experience / By Adam Toporek

Meet Saori Yunomura! Saori grew up in Japan near Tokyo and lived in Texas, Arizona and California since college. She has worked for airlines, hotels and cruise tours, covering a variety of customer service responsibilities and activities. Saori loves to travel all over the world and has visited 33 countries. (35 after next week!) False Dichotomy …

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How Do You Make Your Customers Feel?

Customer Service Blog, customer-service-stories / By Adam Toporek

In the days that followed Maya Angelou’s recent passing, people from across the world took time to remember the woman and her body of work. One of Maya Angelou’s most popular quotes that made the rounds online delivers a message that should be emblazoned on the front of every customer experience training binder: I’ve learned that …

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Empowered To Solve The Problem

Uncategorized / By Adam Toporek

Recently my family became urban chicken farmers. After six weeks living in an indoor “coop” under a heat lamp, our new pets were ready to move outside. Our next step: get a coop. We turned to the Internet to do our shopping. After a week of searching, we picked one out, clicked and ordered. It …

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customer service

10 Best Productivity Hacks for Customer Service [SlideShare]

Omnichannel Customer Service with the Human Touch

5 Customer Service Language Hacks

Faces of Customer Experience: Jess Greene-Pierson

3 Customer Service Lessons I Learned From Kids

Faces of Customer Experience: Annette Franz

Customer Service Throwback Thursday

Faces of Customer Experience: Saori Yunomura

How Do You Make Your Customers Feel?

Empowered To Solve The Problem

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