Are Your Customer Service Reps Eating the Marshmallow?
In yesterday’s Monday Motivation, a Monday email sent to subscribers to our eNewsletter The Customer Conversation (link no longer active), we spoke about Walter Mischel’s famous experiment on self control and delayed gratification in children. Here is part of the email: Researcher Walter Mischel at Stanford devised an ingenious experience back in the Sixties to […]
Are Your Customer Service Reps Eating the Marshmallow? Read More »