customerthatsticklogo

BLOG

Who Is Your Customer Turnaround Artist?

July 5, 2025

In business parlance, a turnaround artist is a person who can go into a failing or floundering company and make the changes necessary to turn it around and get it back on a track to organizational success. Turnaround artists possess a wealth of multidisciplinary skills and are good at seeing not only the big picture […]

4 Ways to Get Good Social Customer Service

October 25, 2023

Donna Gurnic is Market Development Coordinator here at CTS Service Solutions.  Social media has proven to be an effective tool to help consumers communicate with companies. We’ve seen a couple get a quick home loan approval and a man get his iPad back. Unfortunately, the more widespread the use of social media for customer service […]

Delta Air Lines Improves Customer Experience with a Safety Video

October 25, 2023

I flew Delta Air Lines a few months ago and was pleasantly surprised by the before-flight safety video. Instead of the standard sleep-inducing safety presentation, Delta presented a safety video that blended the necessary safety information with a variety of humorous visuals. In some senses, the video represents a gutsy move. Airline safety is not […]

Inside Customer Service

Inside Customer Service: Kate Nasser

October 25, 2023

We are pleased to present our next installment in the Inside Customer Service video series: Kate Nasser, The People Skills Coach™. Kate is a professional speaker, consultant, coach and trainer. Her workshops inspire improvements in communication, customer service, teamwork, and growth in professional people-skills. Kate focuses on creating solutions for her clients’ problems with incomparable […]

Customer Gifts: Making a Nice Gesture the Right Gesture

July 5, 2025

As many regular readers know, we purchased a new house at the end of last year. The builder did a good job overall, giving great customer service in some areas but failing to deliver the house on time, which diminished the overall customer experience. Last week, after many months living in the house, the maintenance […]

Sales, Customer Service or Operations: Which Is Most Important?

July 5, 2025

The title of this post comes from a question we use in job interviews. The full question is as follows: Sales, customer service or operations: Which one is most important and why? Now, the job we use this question for actually requires a fairly equal distribution of responsibilities among all three functional areas, but we […]

Inside Customer Service

Inside Customer Service: Ken Mueller

October 25, 2023

We are pleased to present our next installment in the Inside Customer Service video series: Ken Mueller, Inbound Marketing Certified Professional and Inbound Marketing Educator with 30 years of experience in the media industry. Ken is the proprietor of Inkling Media, an inbound marketing shop based in Lancaster, PA with an emphasis on social media, […]

Managing Customer Expectations

9 Keys to Managing Customer Expectations

October 25, 2023

Managing customer expectations. Few phrases sound as common yet betray such a fantastical goal. The concept itself, to some degree, is misleading. So many variables go into creating customer expectations that it seems almost quixotic to attempt to manage them. Let’s just take a look at some of the inputs that go into creating customer […]

Customer Service Hero

Slideshare: What is a Customer Service Hero?

October 25, 2023

On January 28, 2013, we introduced a new way to define ideal customer service. We had a lot of fun putting together our concept of Hero-Class Customer Service™, a concept that stems from the belief that every delivery of superior customer service involves a hero of some sort. We thought a Slideshare presentation would be a […]

Sidebar

Just a sample text from heading element.

Connect

844.287.7378

© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.

Legal Information | Privacy Policy
How to Cite this Site

Scroll to Top