|
On June 7, 2012 we discussed the ways we can all be better customers and increase our chances of getting great service. The original post was titled How to Be a Good Customer: 16 Ways to Not Be a Jerk and is one of our most popular posts to date. We thought the post was …
You cannot discuss online rating systems without mentioning Amazon.com. As the largest online retailer, Amazon has always been at the forefront of online shopping and it’s comment system is one of the most, if not the most, sophisticated out there. Amazon has introduced numerous innovations over the years to add credibility to its rating system: …
I enjoyed this excellent infographic from the folks over at Help Scout. The infographic, originally posted by Gregory Ciotti on the Help Scout blog, curates a number of well-known statistics with some lesser-known data to synthesize a graphic that shows how costly customer service can be. A few standout takeaways serve as great reminders: Enjoy …
Okay, I will admit it: one of the guilty pleasures in my household is a show called Doomsday Preppers. To begin, I have always been interested in preparedness, and modern disasters like Katrina and Sandy have only helped to reinforce that interest. Both storms exposed a concern that was previously disregarded as a paranoiac fantasy: …
Organizational Management: The Doomsday Preppers Edition Read More »
Scripts have a bad rap in the customer service field. No matter the format — speeches, blog posts, chats — it is common to hear customer service professionals say things such as… And they are right… For the most part. Why Scripts Suck Who doesn’t hate having a semi-skilled customer automaton robotically read a canned …
One year ago today we officially launched Customers That Stick! Being part of a strong blog community (or many communities, if that is the way you like to view it), it is easy to forget that not everyone has been around since the beginning. We’ve gained many new readers over the past year, and we …
On Monday, we posted What President Clinton Can Teach Us About Customer Service and now we’re writing about The West Wing. So, I guess it’s politics week here at CTS, and I have to say, it was totally unplanned. Thank heavens for Sean McGinnis’ excellent customer service story yesterday; at least someone’s keeping the wheels …
What Are the Next 10 Words? A #CustServ Lesson from The West Wing Read More »
I had an extremely disappointing experience with my car company the other day. Though I have every right to call this company out, I am not going to say who the car company is. Instead, I would like to focus on what happened and how a company can do extreme damage to its brand and …
Fine Print Is Inevitable; Bait and Switch Is Not Read More »
I have a terrible customer service story to share. It is a story of bait and switch advertising so blatant that everyone I tell it to is shocked by the brazenness of it. People literally get mad just hearing the story. But something happened as I began writing the story this weekend: I found myself …
Why I Don’t Call Out Bad Companies by Name on This Blog Read More »
Today is my two year anniversary of blogging, and I would like to admit something: I don’t know everything. It’s an obvious statement, of course, who does know everything. But it helps me make my larger point that this blog is primarily a single author blog. While we are increasing our guest posts significantly, at …
Smack Me Down Hard: This Blog Will Be Better for It Read More »
© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.
Legal Information | Privacy Policy
How to Cite this Site