Last week a video of a Gainesville, Florida police officer following up on a noise complaint went viral.
When Officer Bobby White arrived on the scene, he found a group of young kids playing basketball in the street.
What he did next is a lesson in human relations, community policing, and even customer service.
He played basketball with the kids.
He talked to them. He established rapport. He connected with them.
And only after he had connected and played ball with them, did he say, “I have no problem with y’all playing basketball in the street, just, if you can, try not to be too loud.” Read more