Language is important not just to how we communicate with our customers but to how we communicate with ourselves. The right words can put an irritated customer at ease and help you approach difficult situations with greater ease.
Effective customer service language can take a long time to master, so I thought I would share a few quick language tips you can incorporate into your service communication immediately. Give your communication repertoire a shot in the arm with these five quick customer service language hacks.
Use “We” sometimes and “I” sometimes
Use the word “we” to let the customer know you are on the same team and working towards the same goal; use the word “I” when you need to take accountability for the situation or your company. We and I send different signals to the listener, and which signal you want to deliver depends heavily on the message you want them to receive. Read More