Meet Annette Franz!
Annette Franz, CCXP is Director, VOC Consulting at Confirmit. Through her blog, CX Journey, Annette shares her passion for helping companies transform their cultures to ensure the customer is at the center of every conversation.
She was recently recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and has been recognized by several organizations as a top influencer in Customer Experience.
We know that the answer is often somewhere in between, but the fun of this section is that you have to pick just one!
Paper < Plastic
Personalization < Privacy
In-Store Shopping > Online Shopping
Mac > PC
Customer Service > Customer Experience
Captain Kirk < Dr. Spock
Talk < Text
Dog > Cat
Movie Theater > In-Home Rental