Customer Service Blog
Adam Toporek Keynote Speaker of Customers That Stick®
Shares

Category Archives for Customer Service Blog

How the Mighty Fall by Jim Collins

How the Mighty Fall: And Why Some Companies Never Give In by Jim Collins (a One Win Book Review)

In this One Win Book Review, we take a look at How the Mighty Fall: And Why Some Companies Never Give In by Jim Collins. Check out the video below to hear Adam’s one win that you can take away

More...
Thanks for Coming in Today by Charles Ryan Minton

Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming

More...
What Are Onstage and Backstage In Customer Experience? | Actors empty theater

What Are Onstage and Backstage in Customer Experience?

One of the questions I get a lot especially from people in trainings that are new to customer experience and customer service is, “What do onstage and backstage mean in customer experience?”

More...
Would You Do That to Your Mother? by Jeanne Bliss book review

Would You Do That to Your Mother? by Jeanne Bliss (a One Win Book Review)

In this One Win Book Review, we take a look at Would You Do That to Your Mother?: The “Make Mom Proud” Standard for How to Treat Your Customers by Jeanne Bliss. Check out the video below to

More...
One Win Book Review of Deep Work Cal Newport

Deep Work by Cal Newport (a One Win Book Review)

In this One Win Book Review, we take a look at Deep Work by Cal Newport. Check out the video below to hear Adam’s one win that you can take away from Deep Work to improve your organization’s

More...

5 Sales Techniques that Work in Customer Service

A counterintuitive fact about customer service is that techniques that are primarily associated with the discipline of sales can be very effective in service interactions. It helps to think of

More...

Customer Service Infographic: What Are the 7 Service Triggers?

In November 2013, we released our concept of the 7 Service Triggers, a unique approach to discovering the most common hot buttons that affect broad segments of customers. The foundation of the

More...
Principles by Ray Dalio

Principles by Ray Dalio (a One Win Book Review)

In this One Win Book Review, we take a look at Principles by Ray Dalio. Check out the video below to hear Adam’s one win that you can take away from Principles to improve your organization’s

More...
The Intuitive Customer by Colin Shaw & Ryan Hamilton

The Intuitive Customer by Colin Shaw and Ryan Hamilton (a One Win Book Review)

In this One Win Book Review, we take a look at The Intuitive Customer by Colin Shaw and Ryan Hamilton. Check out the video below to hear Adam’s one win that you can take away from The Intuitive

More...
3 Ways Shinola Shows How Retail Is Changing Not Dying | Linen Journals

3 Ways Shinola Shows How Retail Is Changing, Not Dying

Each year, we see increasingly more retail establishments fail. However, retail is not dying; in fact, it has a bright future. It just looks different than it did five years ago. On a trip to Detroit

More...
1 2 3 44