Vampire customers exist in every organization.
You know the ones — the ones that are excessively needy, that are overly demanding, and that can often be downright unpleasant.
In short, the ones that suck the life out of your team.
If your organization is like most, then I’m willing to bet that a small handful of “problem” customers are responsible for the majority of your service challenges. It’s the principle of the 80/20 rule, but in customer service, it’s usually closer to the 95/5 rule or the 98/2 rule.
A very small number of customers create a great majority of the serious issues. Read more