If you’ve studied customer service at all, you’ve certainly heard of WOW moments, those moments of extraordinary service that make an impression on customers.
While these over-and-above moments are not needed to create great customer experiences, they can still have a positive impact on your customer’s emotional state. WOWing customers is generally a good thing, and you should make use of any easy opportunities you have to these mini-momentous moments.Take the opportunity to look for mini-momentous moments with customers. Click To Tweet
The great news is that you have opportunities all around you to WOW customers with simple gestures that cost little in the way of time or money. Read more