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Category Archives for Customer Service Blog

Customer Service Infographic: What Are the 7 Service Triggers?

In November 2013, we released our concept of the 7 Service Triggers, a unique approach to discovering the most common hot buttons that affect broad segments of customers. The foundation of the

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Principles by Ray Dalio (a One Win Book Review)

In this One Win Book Review, we take a look at Principles by Ray Dalio. Check out the video below to hear Adam’s one win that you can take away from Principles to improve your organization’s

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The Intuitive Customer by Colin Shaw and Ryan Hamilton (a One Win Book Review)

In this One Win Book Review, we take a look at The Intuitive Customer by Colin Shaw and Ryan Hamilton. Check out the video below to hear Adam’s one win that you can take away from The Intuitive

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3 Ways Shinola Shows How Retail Is Changing Not Dying | Linen Journals

3 Ways Shinola Shows How Retail Is Changing, Not Dying

Each year, we see increasingly more retail establishments fail. However, retail is not dying; in fact, it has a bright future. It just looks different than it did five years ago. On a trip to Detroit

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When Genius Failed by Roger Lowenstein (a One Win Book Review)

In this One Win Book Review, we take a look at When Genius Failed by Roger Lowenstein. Check out the video below to hear Adam’s one win that you can take away from When Genius Failed to improve

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Your Customer’s Emotional Triggers

Back in 2015 , we created The 7 service Triggers, a framework for understanding common triggers or hot buttons that elicit a negative emotional reaction in customers. The 7 Service Triggers explored the

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One Win Book Review: Predictably Irrational by Dan Ariely

Predictably Irrational by Dan Ariely (a One Win Book Review)

In this One Win Book Review, we take a look at Predictably Irrational by Dan Ariely. Check out the video below to hear Adam’s one win that you can take away from Predictably Irrational to improve

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One Win Book Review: Customer Service Tip of the Week by Jeff Toister

Customer Service Tip of the Week by Jeff Toister (a One Win Book Review)

In this One Win Book Review, we take a look at Customer Service Tip of the Week by Jeff Toister. Check out the video below to hear Adam’s one win that you can take away from Customer Service Tip

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One Win Book Review: Talk Triggers by Jay Baer and Daniel Lemin

Talk Triggers by Jay Baer and Daniel Lemin (a One Win Book Review)

In this One Win Book Review, we take a look at Talk Triggers by Jay Baer and Daniel Lemin. Check out the video below to hear Adam’s one win that you can take away from Talk Triggers to improve your

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One Win Book Review: The Convenience Revolution by Shep Hyken

The Convenience Revolution by Shep Hyken (a One Win Book Review)

In this One Win Book Review, we take a look at The Convenience Revolution by Shep Hyken. Check out the video below to hear Adam’s one win that you can take away from The Convenience Revolution to

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