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4 Ways to Prepare Your Customer Service Teams for AI Disruption

It’s no secret that artificial intelligence is already starting to impact customer service. This impact is certainly to grow immensely in size in the coming years. Employees in many customer

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How to Nail Your Customer Service Job Interview

So, how do you nail your customer service job interview? The first thing is to do all of the basics: be professional, research the company, even research the person you’re interviewing with.  Past

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501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting

501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting (a One Win Book Review)

In this One Win Book Review, we take a look at 501 Ways to Roll Out the Red Carpet for Your Customers by Donna Cutting. Check out the video below to hear Adam’s one win that you can take

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Is Customer Service Dead?

Is customer service dead? Absolutely not!  Customer service is not dead, but it is changing. Part of that change is that we now look at the broader concept of customer experience, which is that

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Customer Patience Is Finite (Why I dumped my favorite restaurant) | Person pinching nose

Customer Patience Is Finite (Why I Dumped My Favorite Restaurant)

Last year, on January 3rd, I went to my favorite lunchtime restaurant. I remember the date, because it was my first restaurant meal of the new year; it was also the last time I ate at that restaurant.

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Customer Service Expert Adam Toporek Answers Your Customer Service Job Questions

Introducing: Answering Your Customer Service Job Questions

Welcome to our second one-minute series: Answering Your Customer Service Job Questions.  If you’re working in customer service or are interested in customer service as a career, this series

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The Relationship Economy by John R. DiJulius III

The Relationship Economy by John DiJulius (a One Win Book Review)

In this One Win Book Review, we take a look at The Relationship Economy by John DiJulius. Check out the video below to hear Adam’s one win that you can take away from The Relationship Economy

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Adam Toporek Series: Ask the Customer Service Trainer

Introducing: Ask The Customer Service Trainer

As a customer experience expert and customer service trainer, I often get questions about the state of customer service, about different customer service techniques and strategies, and about the future

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Younger Next Year: A Guide to Living like 50 until You're 80 and Beyond by Chris Crowley & Henry S. Lodge, M.D.

Younger Next Year by Crowley and Lodge (a One Win Book Review)

In this One Win Book Review, we take a look at Younger Next Year by Chris Crowley and Henry S. Lodge, M.D. We are starting off the year with a bit of a departure from our normal business books.

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A Customer-Centric Culture Needs a Customer-Centric Leader

Here it is! Our first official blog post of the 2020s. What better way to start off the new year and new decade — a decade that I hope will be marked by incredible improvements in customer

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