customerthatsticklogo

Customer Service Blog

How to nail your service job performance review | employee thinking

How to Nail Your Customer Service Job Performance Review?

One question is how can you nail your customer service job performance review? I would recommend that you go into your review armed with three things: metrics, stories, and a plan.  Many managers and supervisors are focused on metrics and if you can show improvement on metrics, particularly if you’ve hit goals or targets, that …

How to Nail Your Customer Service Job Performance Review? Read More »

Thinking Fast and Slow by Daniel Kahneman

Thinking Fast and Slow by Daniel Kahneman (a One Win Book Review)

In this One Win Book Review, we take a look at Thinking, Fast and Slow by Daniel Kahneman. Check out the video below to hear Adam’s one win that you can take away from Thinking, Fast and Slow to improve your organization’s customer experience and customer service. About Thinking, Fast and Slow FROM THE PUBLISHER: …

Thinking Fast and Slow by Daniel Kahneman (a One Win Book Review) Read More »

What are the worst customer service job duties? | employee thinking

What Are The Worst Customer Service Job Responsibilities?

What are the worst customer service job responsibilities? I’m not sure this question actually hits the reality of customer service very well.  I don’t necessarily think there’s a particular responsibility that stands out as bad, maybe documenting customer interactions. That can be tedious.  In customer service, it’s less about the responsibilities than the situations. There …

What Are The Worst Customer Service Job Responsibilities? Read More »

Is Your Baseline Customer Experience Best In Class?

Sometimes in keynotes or training, depending on the audience and how I’ve customized the presentation, I will deliver the following line: everything is important, everything is not equally important. Often, I’m discussing experience design and execution. What touch points matter, what action steps from a journey map should be prioritized, or — simply — what …

Is Your Baseline Customer Experience Best In Class? Read More »

Connect

844.287.7378

© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.

Legal Information | Privacy Policy
How to Cite this Site

Scroll to Top